Our right of withdrawl policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

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Refund requirements

 

The following criteria must be met to qualify for a refund:

• Product is defective

• Product is not as described

• Product must be in original packaging

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. 

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Proof of purchase

 

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

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Sale and clearance items

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Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

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Shipping items

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Returns can be mailed to:

 

Incommon Coffee
15642 Sand Canyon Ave #51481
Irvine CA 92619

 

We will be responsible for paying for the shipping costs with regard to the items that you wish to return.

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You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

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Contacting us

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If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to hey@incommon.coffee or write a letter to:

Incommon Coffee
15642 Sand Canyon Ave #51481
Irvine CA 92619

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This document was last updated on May 1, 2020